FREQUENTLY ASKED QUESTIONS
Are you're products authentic?
Yes, all of our autographed products are 100% authentic. Every piece of autographed memorabilia you buy from us will come with a certificate of authenticity from a well respected company such as Upper Deck Authenticated, Steiner Sports, and many others.
If you don't have an item I want on you're site, can you get it?
Yes we can. If there is any item that you are interested in and don't see on our site, you can request it by pressing the requests button in the customer service section. If you make a request we will get back to you right away, to tell you if we can get it and how much that item will cost.
How do I find what I am searching for?
Our site is very user friendly. There are many ways to find what you are looking for. One way is to use the search engine. Our search engine is located on the top. Type your search term and all the items we have for that term will come up, ex: Derek Jeter. We also have Advance Search options at the Top that has drop-down boxes of more advance search options. The When you do this a results list will be displayed. For Sports, you can select by Player's Last Name or Type of Items. Other ways to search is by "New Arrivals" and "Sale Items" options on the Top navigation bar.
Are the pictures ot the items the exact item I will be receiving?
In most cases they are, but all the pictures are sample photos. We have more than one of each item so the photo you are seeing may not be the photo of the exact item. The only time you will notice is if the item is a limited edition piece. If it is a limited edition piece, the picture you see might say for example 27 out of 100, and you might get 34/100. That is the only time where you will notice a difference between the image and what you receive.
How do I order?
To order, simply press the thumbnail photo of the item you are looking for. When you do this a description page will come up which will show a larger photo of the item. At the bottom right of the description page is an add to shopping cart button. Press the button and it will bring you to a secure shopping cart. If you have everything you want, press check out. There it will ask you if you are ordering from NY, for tax purposes. After that it will give you the option of ordering by credit card, for yourself or as a gift. When you press order by credit card, you will now be sent to a secure page that will ask for your credit card and billing information.
What is a Special Order?
The special order link comes up when we are currently out of stock of that item. However, we can order it for you. If you would like us to order it for you, press the special order link and send the e-mail.
What are my payment options?
You can pay by credit card. We take PayPal, Visa, Mastercard, Discover, and American Express. If you would like to pay by check just e-mail us by going to Contact Us and use Customer Care.
Is there a shipping and handling charge?
We offer FREE GROUND SHIPPING on U.S. Orders over $100. However for orders outside of the United States shipping and handling charges will be added. You will receive an e-mail notification of the shipping charges before your card is billed. For items under $100, we use UPS and then the items weight to determine shipping cost.
Will you match the price of an item, if I see it somewhere else cheaper?
Yes. If you see the exact same item somewhere else for a cheaper price, for Sports, it comes with the same certificate of authenticity, and they have the item in stock we will match the price. If this occurs please e-mail us at email@example.com, and give us the address of the site where you had seen the item, so we can confirm it to be true.
What is your return policy?
You have 14 days to notify us of any unwanted merchandise. No returns will be accepted after the 14 days have expired. If you need to return your merchandise, please call us. You must have a copy of your original invoice. For Sports, the original Certificate of Authenticity must be included in the return package. Cow Over The Moon is not responsible for payment of shipping charges for unwanted merchandise to and from the customer.
Why should I join your mailing list?
If you join our mailing list you will be able to receive annoucements about Special Sales. If after joining our mail list you decide you want to unsubscribe, you can do so by signing-in under your email address. All emails include the option to unsubscribe or to change your contact information.
What is your damaged goods policy?
If your order is damaged during shipment, please save the carton, inner, packing materials, for Sports, certificate of Authenticity and the damaged goods prices. Call Cow Over The Moon immediately to report damages. A Representative of the delivering carrier will contact you to inspect damages. If Cow Over The Moon has not been notified within 7 days of shipment arrival, we assume that the order is received in good condition and accept no liability for damages, shortage or manufacturing defects.